TERMS and CONDITIONS
EGORIP — TERMS AND CONDITIONS
1. Introduction
Welcome to Egorip Online.
Egorip is a South African business specialising in personalised gifts, custom printing, engraving, corporate branding, promotional products, clothing, event merchandise and related products.
These Terms and Conditions govern the use of our website, mobile shopping application, online ordering facilities and related services.
By accessing our website, placing an order or using our mobile shopping application, you agree to these Terms and Conditions.
Nothing in these Terms limits or excludes any consumer rights that cannot lawfully be excluded under South African law.
2. Definitions
For the purposes of these Terms:
- Egorip, we, us or our refers to the business operating www.egorip.co.za.
- Customer, you or your refers to any individual or organisation using our services or purchasing products.
- Products refers to items advertised, manufactured, personalised, printed, engraved or supplied by Egorip.
- Personalised products refers to products customised according to customer instructions, including names, photographs, logos, text, artwork or other specifications.
- Working days refers to Mondays through Fridays, excluding South African public holidays.
- Website refers to www.egorip.co.za and its associated online shopping services.
- Application refers to the official Egorip mobile shopping application.
3. Products and Services
Egorip offers a range of products and services, including personalised gifts, corporate branding, promotional merchandise, printed clothing, engraved products, trophies, awards and event-related items.
We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate.
However, minor differences in colour, positioning, dimensions, materials and appearance may occur because of screen displays, manufacturing processes, printing methods and product availability.
Where a particular specification is essential, customers should confirm it with Egorip before placing an order.
We reserve the right to update product descriptions, discontinue products or correct genuine listing errors, subject to applicable law and existing customer rights.
4. Placing an Order
Customers may place orders through our website, mobile application or other approved communication channels.
Customers are responsible for providing accurate order information, including:
- Product selections, quantities and sizes.
- Personalisation details and spelling.
- Photographs, logos and artwork.
- Delivery addresses and contact details.
- Required dates and special instructions.
Orders are subject to payment confirmation, product availability and acceptance by Egorip.
An automated order acknowledgement does not necessarily confirm that production has begun.
If an order cannot be fulfilled, we will contact the customer to discuss available alternatives or arrange an appropriate refund.
5. Personalised and Custom-Made Products
Many Egorip products are manufactured or customised specifically for individual customers.
Customers are responsible for checking all personalisation details submitted with their orders.
This includes names, dates, spelling, wording, numbers, photographs, logos, colours and other specifications.
Egorip will make reasonable efforts to follow the information supplied.
Where an error results solely from incorrect information supplied or approved by the customer, Egorip may decline a discretionary remake or refund, subject to applicable consumer rights.
Where Egorip makes an error that causes a product to differ materially from the agreed specifications, we will assess and provide an appropriate remedy in accordance with applicable law.
6. Artwork, Photographs and Printing Quality
Customers are responsible for supplying artwork and photographs of suitable quality for their intended products.
Low-resolution images, screenshots, blurred photographs or compressed files may affect print quality.
Egorip may advise customers where submitted artwork appears unsuitable, but we cannot guarantee that every image-quality issue will be identified before production.
Customers are encouraged to supply high-resolution original artwork whenever possible.
Printing methods, product materials and manufacturing processes may produce minor variations in colour or finish.
A reasonable variation does not automatically constitute a defect. However, this does not affect a customer’s rights where goods fail to meet applicable quality standards or agreed specifications.
7. Artwork Approval and Proofs
For certain orders, Egorip may provide a digital proof or design preview before production.
Customers must carefully review proofs for spelling, layout, colours, dimensions, positioning and other relevant details.
Approval may be provided through an agreed communication channel, including email or WhatsApp.
Once a customer approves a design and production begins, further changes may result in additional costs or may no longer be possible.
Where Egorip produces goods that do not match the approved design or agreed specifications, the customer’s applicable legal remedies remain unaffected.
Digital proofs are visual representations. Minor differences may occur between screen previews and finished physical products.
8. Customer-Supplied Artwork and Intellectual Property
Customers who provide photographs, logos, trademarks, illustrations or other content confirm that they own the relevant rights or have permission to use that content for the requested purpose.
Customers grant Egorip permission to reproduce, edit, resize and apply submitted materials as reasonably necessary to fulfil their orders.
Customers must not knowingly submit material that infringes another person’s intellectual property rights or violates applicable law.
Egorip may refuse work involving content that appears unlawful or infringes third-party rights.
Customer-supplied materials remain the property of their respective owners.
Egorip retains ownership of its original designs, branding, templates and other intellectual property unless otherwise agreed in writing.
9. Prices and Payments
All prices are displayed in South African Rand (ZAR), unless otherwise stated.
Applicable taxes, delivery fees and additional charges will be disclosed as required before payment.
Payment must be completed using an accepted payment method before an online order is processed, unless alternative arrangements have been agreed in writing.
Online payments may be processed through third-party payment service providers, including PayFast.
Customers may be subject to the payment provider’s applicable terms and security procedures.
Egorip does not guarantee the availability of any particular payment method at all times.
If a genuine pricing or technical error occurs, Egorip will contact the customer before proceeding with the affected order. Any cancellation or refund will be handled in accordance with applicable law.
10. Corporate Branding and Bulk Orders
Corporate branding and bulk orders may require additional arrangements concerning artwork, quantities, pricing, production schedules and delivery.
Written quotations may specify:
- Minimum order quantities.
- Unit prices and setup charges.
- Branding and artwork requirements.
- Production and delivery estimates.
- Payment terms.
- Additional services or special materials.
Quoted prices are valid for the period stated in the quotation.
Any changes requested after quotation acceptance may affect the final price or completion date.
Customers should confirm required delivery dates before placing time-sensitive bulk orders.
Where agreed, order-specific quotation terms will apply alongside these general Terms and Conditions.
11. Production Times
Production times depend on the type of product, order quantity, customisation requirements, stock availability and current workload.
Estimated production and delivery times are not guaranteed unless expressly agreed as binding.
Egorip will make reasonable efforts to complete orders within the agreed timeframe and communicate material delays.
Where applicable, customers retain their statutory rights concerning late or non-performance.
12. Delivery and Shipping
Egorip delivers to addresses within South Africa using available courier or delivery services.
Orders are processed through our South African operations.
Delivery charges are calculated or disclosed during checkout or quotation.
Estimated delivery times may vary according to destination, courier operations, stock availability and production requirements.
Customers are responsible for providing complete and accurate delivery information.
Incorrect addresses or unavailable recipients may result in delays or additional delivery costs where reasonably and lawfully applicable.
Risk of loss or damage passes in accordance with applicable consumer law, including the rules governing delivery to the customer or an authorised recipient.
Where goods arrive damaged or incorrect, customers should notify Egorip promptly so that the matter can be investigated and resolved.
For additional information, please refer to our Delivery and Returns Policy:
https://www.egorip.co.za/delivery-and-returns/
13. Cancellations
Customers wishing to cancel an order should contact Egorip as soon as possible.
For standard, non-personalised goods, cancellation and cooling-off rights will be determined in accordance with applicable consumer protection legislation.
For personalised or custom-manufactured goods, cancellation may be restricted where the relevant statutory cooling-off exception applies.
Where a customer requests cancellation before production begins, Egorip may agree to cancel the order and refund payment, subject to any lawful, reasonable and clearly disclosed charges.
Where production has already commenced, cancellation may not be possible without covering reasonable costs already incurred, where permitted by law.
No cancellation provision removes statutory rights relating to defective goods, non-performance or other legally protected circumstances.
14. Returns, Refunds and Exchanges
Egorip aims to supply products that are of acceptable quality and match the agreed order specifications.
14.1 Standard products
Eligible non-personalised products may be returned in accordance with applicable statutory cooling-off rights and our published returns procedures.
For qualifying electronic transactions, the Electronic Communications and Transactions Act may provide a seven-day cooling-off period after receipt of the goods.
Where this statutory right applies, the customer may cancel without providing a reason, subject to the direct cost of returning the goods and other applicable legal provisions.
14.2 Personalised products
Goods made to a customer’s specifications or clearly personalised are generally excluded from the seven-day electronic-transaction cooling-off right.
Accordingly, Egorip does not ordinarily accept change-of-mind returns of correctly manufactured personalised products.
This exclusion does not apply to statutory remedies for defective, unsafe, incorrectly supplied or otherwise non-compliant goods.
14.3 Defective or incorrect products
If a product is defective, unsafe or does not meet applicable quality standards, customers may be entitled to a repair, replacement or refund under South African consumer protection legislation.
Where the Consumer Protection Act’s six-month implied warranty applies, eligible defective goods may be returned at the supplier’s risk and expense, and the customer may select the statutory remedy provided by law.
If Egorip supplies a product that materially differs from the customer’s agreed order, we will investigate and provide an appropriate remedy.
14.4 Return requests
Customers should contact Egorip through the contact details on our website and provide their order number, a description of the issue and supporting photographs where reasonably available.
We may request further information or arrange inspection where necessary.
Return shipping responsibilities, refund timing and applicable remedies will be determined by the reason for return and relevant legislation.
Refunds will be processed using an appropriate available payment method within the period required by applicable law.
15. Product Availability
Product availability may change without notice.
If a purchased product becomes unavailable, Egorip will contact the customer and, where appropriate, offer an alternative product, an agreed delay or a refund.
Customers are not required to accept a substitute product.
Where Egorip cannot fulfil an order, the customer’s statutory rights concerning cancellation and refunds remain unaffected.
16. Promotions and Discounts
Egorip may offer promotional prices, discount codes, seasonal specials or limited-stock products.
Promotions are subject to their published eligibility requirements, validity periods and available stock.
Unless otherwise stated, promotional offers may not be combined.
Egorip may correct promotional errors or withdraw offers where legally permitted, without unfairly affecting accepted orders or statutory consumer rights.
17. Website and Mobile Application Use
Customers may access Egorip through the website or official mobile shopping application.
Users agree not to interfere with website security, attempt unauthorised access, introduce malicious software or use our services for unlawful activities.
We may update, maintain or temporarily suspend website or application functionality where reasonably necessary.
We do not guarantee uninterrupted access to every feature.
Orders placed through the mobile application are subject to the same applicable purchasing, production, delivery and returns terms as orders placed through the website.
18. Customer Accounts
Customers may create accounts to manage orders and access shopping features.
Users are responsible for maintaining the confidentiality of their account credentials and notifying Egorip of suspected unauthorised access.
Customers should ensure that their contact and delivery details remain accurate.
Egorip may restrict accounts involved in fraudulent or unlawful activity, subject to applicable law.
19. Privacy and Personal Information
Egorip respects the privacy of its customers.
We process personal information for legitimate business purposes, including order fulfilment, customer support, payment processing, delivery and website operation.
Personal information is handled in accordance with applicable South African data protection requirements, including the Protection of Personal Information Act (POPIA).
For details regarding personal information, cookies, third-party services and privacy rights, please refer to our Privacy Policy:
https://www.egorip.co.za/privacy-policy/
20. Intellectual Property
The Egorip name, branding, website content, original designs, photographs, graphics, text and other proprietary materials are protected by applicable intellectual property laws.
Customers may not reproduce, redistribute or commercially exploit Egorip-owned content without prior permission, except where permitted by law.
Third-party trademarks, photographs and other materials remain the property of their respective owners.
21. Limitation of Liability
Egorip takes reasonable steps to provide accurate information, secure transactions and satisfactory products and services.
To the maximum extent permitted by applicable law, Egorip is not liable for indirect or consequential losses arising from website interruptions, third-party service failures or circumstances beyond its reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded or restricts consumer rights under applicable legislation.
22. Complaints and Dispute Resolution
Customers are encouraged to contact Egorip directly regarding any concerns about orders, products, delivery or customer service.
We aim to investigate complaints fairly and provide a reasonable response.
If a dispute cannot be resolved directly, customers retain the right to approach the appropriate consumer protection authority, ombud, court or other competent dispute-resolution body.
23. Changes to These Terms
Egorip may update these Terms and Conditions to reflect changes to its operations, services or legal obligations.
Updated Terms will be published on our website with a revised effective date.
Changes will not retrospectively remove rights arising from existing orders or accepted agreements.
Where legally required, additional notice or consent will be provided.
24. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be subject to the jurisdiction of the competent courts or other authorised dispute-resolution bodies, without limiting mandatory consumer rights.
25. Contact Information
Business: Egorip
Website: https://www.egorip.co.za
Country: South Africa
Customers may contact Egorip using the official email addresses, contact forms or other contact methods published on our website.
For order enquiries, please include the relevant order number wherever possible.
© 2026 Egorip. All rights reserved.